Privacy Policy
Your privacy matters to us. This policy explains how aurenquilomex handles your personal information.
Information We Collect
When you interact with aurenquilomex's platform, we gather different types of information to provide you with better service. This includes details you provide directly when creating an account, such as your name, email address, and contact information.
We also collect information automatically as you use our services. This might include your IP address, browser type, device information, and how you navigate through our platform. Think of it like footprints – they help us understand which areas of our service are most useful.
- Personal identification information (name, email, phone number)
- Financial information related to your business operations
- Technical data (IP address, browser details, device information)
- Usage patterns and platform interaction data
- Communication records and support interactions
How We Use Your Information
Your information serves several purposes within our platform. Primarily, we use it to deliver the financial services you've signed up for and to improve your overall experience with aurenquilomex.
We analyze usage patterns to understand what features work best and where we can make improvements. It's similar to how a shopkeeper notices which aisles customers visit most – it helps us arrange things better.
Purpose | Data Used | Legal Basis |
---|---|---|
Service delivery | Account details, usage data | Contract performance |
Customer support | Communication records | Legitimate interest |
Platform improvement | Anonymous usage statistics | Legitimate interest |
Security monitoring | Access logs, technical data | Legitimate interest |
Information Sharing and Disclosure
aurenquilomex doesn't sell your personal information to third parties. However, there are specific circumstances where we might share your data with trusted partners or when required by law.
We work with service providers who help us operate our platform – think payment processors, cloud hosting services, and customer support tools. These partners have access only to the information they need to perform their specific functions.
Important: We will never share your financial data with marketing companies or use it for purposes unrelated to providing aurenquilomex's services.
- Service providers who help operate our platform
- Legal authorities when required by South African law
- Business partners for specific services you've requested
- Security firms to protect against fraud and abuse
Your Privacy Rights
Under South African data protection laws, you have several rights regarding your personal information. These rights give you control over how aurenquilomex handles your data.
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
If you notice errors in your personal information, you can request corrections. We'll update our records promptly.
Delete Your Information
You can request deletion of your personal data, subject to legal retention requirements for financial records.
Restrict Processing
You can ask us to limit how we use your information while we address any concerns you might have.
Data Portability
You can request your data in a format that allows you to transfer it to another service provider.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes.
Data Security and Storage
We take data security seriously at aurenquilomex. Our systems use industry-standard encryption and security measures to protect your information from unauthorized access, alteration, or destruction.
Your data is stored on secure servers located in South Africa, ensuring compliance with local data protection requirements. We regularly update our security protocols and conduct vulnerability assessments.
- 256-bit SSL encryption for data transmission
- Regular security audits and penetration testing
- Access controls limiting who can view your information
- Automated backup systems with encryption
- Staff training on data protection best practices
Data Retention Periods
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
Financial transaction records must be retained for seven years according to South African tax law. Account information is typically kept while your account remains active, plus an additional three years after closure.
Data Type | Retention Period | Reason |
---|---|---|
Financial records | 7 years | Tax law compliance |
Account information | Active + 3 years | Service provision |
Support communications | 3 years | Quality improvement |
Usage analytics | 2 years | Platform optimization |
Cookies and Tracking
aurenquilomex uses cookies and similar technologies to improve your experience on our platform. These small files help us remember your preferences and provide personalized features.
You can control cookie settings through your browser, though some features might not work properly if you disable certain cookies. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
We don't use cookies for advertising purposes or share cookie data with advertising networks.
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address or through prominent notices on our platform.
We encourage you to review this policy periodically. The "Last Updated" date at the bottom shows when the most recent changes were made.
Privacy Questions or Concerns?
Data Protection Officer: privacy@aurenquilomex.org
Address: 53 Cambridge St, Town, East London, 5200, South Africa
Phone: +27 43 741 2767
General Contact: info@aurenquilomex.org
Last Updated: January 15, 2025
This policy is effective as of the date listed above and applies to all users of aurenquilomex's services.